Terms of Service

Effective date: August 13, 2026

These Terms of Service ("Terms") govern access to and use of Vela's lead-nurture and scoring platform (the "Service"), operated by Jack Jamieson, a sole proprietorship ("Vela," "we," "us"). By creating an account or using the Service, you agree to these Terms on behalf of yourself and, if applicable, the business you represent ("you," "Customer").

1. The Service

Vela captures a Customer's inbound leads, scores them based on behaviour, runs automated email/SMS nurture sequences, and hands off sales-ready leads to the Customer's CRM. Plans, features, and contact limits are described at velaleads.ca/#pricing and may change from time to time with notice.

2. Accounts & Trials

You must provide accurate information to create an account. New subscriptions include a 14-day free trial; a valid payment method is collected upfront and your subscription automatically converts to a paid plan at the end of the trial unless you cancel first. You can cancel anytime from the billing portal in Settings — cancellation takes effect at the end of the current billing period.

3. Fees & Billing

Subscription fees are billed monthly in advance in CAD via Stripe, plus applicable GST/HST. Fees are non-refundable except where required by law. If a payment fails, we may suspend access to the Service until payment is resolved.

4. Acceptable Use & Your Responsibility for Consent

You are solely responsible for the leads and contacts you enter or import into Vela, and for ensuring you have the legal right and appropriate consent (express or implied, as defined under Canada's Anti-Spam Legislation, "CASL") to contact them by email or SMS. The Service's automated sequences are intended for your own inbound, consented leads — not for unsolicited outreach to purchased, scraped, or cold-sourced contact lists. You agree not to use the Service to send unlawful, deceptive, or unsolicited communications, and not to attempt to circumvent rate limits, security controls, or other accounts' data.

5. Your Data

You retain ownership of the lead and contact data you submit to the Service ("Customer Data"). You grant Vela a licence to process Customer Data solely to provide and improve the Service. See our Privacy Policy for how personal information is handled, including the third-party subprocessors (SendGrid, Twilio, Stripe, HubSpot/Zapier, DigitalOcean) used to operate the Service.

6. Service Availability

We aim to keep the Service available and reliable but do not guarantee uninterrupted access. The Service is provided "as is" and "as available," without warranties of any kind, express or implied, to the maximum extent permitted by law.

7. Limitation of Liability

To the maximum extent permitted by law, Vela will not be liable for any indirect, incidental, special, or consequential damages, or for lost profits or lost data, arising from your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the three months preceding the claim.

8. Termination

You may cancel your account at any time. We may suspend or terminate access to the Service if these Terms are violated, including sending unsolicited or non-compliant communications through the Service.

9. Governing Law

These Terms are governed by the laws of the Province of Nova Scotia and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

10. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated effective date. Continued use of the Service after changes take effect constitutes acceptance.

11. Contact Us

Jack Jamieson, Nova Scotia, Canada.
Email: jack@velaleads.ca